TERMS & CONDITIONS

Last updated: July 2026

These Terms and Conditions ("Terms") govern your access to and use of hayleymor.com (the "Website") and your purchase of any digital products, guides or services offered by Hayley Morcom (ABN 80 737 461 876) ("we", "us", "our").

By accessing our Website or purchasing a product from us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or purchase our products.

1. About Us

Hayley Morcom is a sole trader operating a dating coaching business, trading under the Healthy Dating™ Series, providing digital guides, workbooks and related content designed to help women approach dating with more confidence, clarity and intention.

2. Our Products

Our products are digital downloads (such as PDF guides and workbooks) delivered electronically. We do not sell or ship any physical products unless otherwise stated at the time of purchase.

3. Purchases and Payment

All prices are listed in Australian Dollars (AUD) unless otherwise stated and are inclusive of GST where applicable. Payment is processed securely through Stripe. By making a purchase, you confirm that you are authorised to use the payment method provided.

We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, error in pricing, or unavailability of the product.

4. Digital Delivery

Upon successful payment, you will receive instant access to download your product via a link provided on the confirmation page and/or sent to the email address you provide at checkout. It is your responsibility to provide a valid, active email address and to check your inbox (including spam/junk folders) for delivery. If you experience any issue accessing your purchase, please contact us at hello@hayleymor.com.

5. Refund Policy

Because our products are digital and delivered instantly upon purchase, we generally do not offer refunds for change of mind once a product has been accessed or downloaded. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be lawfully excluded. Where our products fail to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund.

6. Intellectual Property and Licence to Use

All content within our products and Website, including but not limited to text, guides, workbooks, graphics, logos and the "Healthy Dating™" name and framework, is owned by or licensed to Hayley Morcom and is protected by copyright and other intellectual property laws.

When you purchase a product from us, you are granted a personal, non-exclusive, non-transferable licence to use that product for your own personal use only. You may not reproduce, distribute, resell, share, publish or otherwise make available any part of our products to any third party without our prior written consent.

7. No Professional or Therapeutic Advice

Our products and content provide general coaching guidance and information relating to dating and relationships. They are not a substitute for professional psychological, medical, legal or therapeutic advice. If you are experiencing distress, relationship abuse, or a mental health concern, we encourage you to seek support from a qualified professional. We do not guarantee any specific outcome, result or relationship success from the use of our products. Your results will depend on a range of factors outside our control.

8. User Conduct

When using our Website, you agree not to: use it for any unlawful purpose; attempt to gain unauthorised access to any part of the Website or our systems; or infringe the intellectual property rights described in Clause 6.

9. Limitation of Liability

To the maximum extent permitted by law, we exclude all liability for any indirect, incidental or consequential loss or damage arising from your use of our Website or products. Where liability cannot be excluded under the Australian Consumer Law, our liability is limited, at our option, to the resupply of the product or the cost of resupplying the product.

10. Third-Party Services

Our Website and checkout process rely on third-party platforms, including Systeme.io (website hosting and email delivery) and Stripe (payment processing). We are not responsible for any outages, errors or issues arising from these third-party services that are outside our reasonable control.

11. Privacy

Your use of our Website and products is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our Website or products after any changes constitutes your acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of Queensland, Australia in relation to any dispute arising from these Terms.

14. Contact Us

If you have any questions about these Terms, please contact us at:

Email: hello@hayleymor.com
Website: hayleymor.com
ABN: 80 737 461 876